Last updated: 2026-09-28

BlueHour Support

Need help with BlueHour? Email support@bluehourapps.com and include your iPhone model, iOS version and the BlueHour version shown in My, then Settings, then About. We usually reply within two business days.

Where are my photos and collages stored?

On your iPhone. BlueHour does not upload your photos, collages, footprints or trips. Use Export Backup in Settings to keep a copy.

Why is my photo missing from the map?

BlueHour places photos using the location saved in the photo. Photos without location data cannot be placed on the map.

How do I change photo, location or camera access?

Open the iOS Settings app, choose BlueHour, and turn access on or off.

I am not getting notifications.

Open the iOS Settings app, choose BlueHour, then Notifications, and make sure Allow Notifications is on.

How do I delete my account?

In BlueHour, open My, then Settings, then Delete Account. Your account is deleted from our servers and BlueHour data on that iPhone is cleared. If you cannot open the app, email us from the address linked to your account.

How do I report content or a user?

Email support@bluehourapps.com with a description and, if possible, a screenshot. We review reports within 24 hours.